From Compliance to Advantage: Building Subscription Management Customers Trust
Most disputes that look like fraud are a customer failing to recognize their own subscription. Banks will have to solve that by 24 April 2027: Visa will require Asia Pacific card issuers to identify every recurring payment and give customers control over it.
This session covers what it takes to detect recurring payments accurately enough to prevent that.
Subscriptions are the hardest part of the feed to read
When the app can't answer what a charge is, the customer disputes it. That happens most with subscriptions: they signed up months ago, the descriptor carries a billing platform instead of the brand, and the same merchant bills a one-off the next week.
Spotting what's truly recurring is a data problem before it's a product one. With Visa's Subscription Management Controls, that challenge has a due date.
Six in ten cards carry four or more recurring payments, and more than half of all spend goes to recurring commitments
Four teams have to agree before this ships
Meet the speakers
Katerina Linhartova
Anna Svejdova
Know which of your disputes aren't really fraud
Save your free seat. Can't make it live? Register anyway and we'll send you the recording and the 2026 Subscription Management Playbook for Banks.